‘Service Management’ is an often used and frequently mis-understood term, but essentially it is a set of processes defined by ITIL V3 and is designed to :
Negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and to monitor and report on service levels.
It is essential to the efficient ongoing operations of a business that appropriate application of service and service level management is considered to underpin the systems and architecture that are the building blocks of the business itself.
Migration Solutions can provide consultancy and advice from its ITIL certified staff on how a good service management structure and process should be employed within your business and help you work through the most appropriate sub processes as defined by ITIL to ensure your data centre operation maintains its stated operational objectives to the business and your customers.